Data protection

Privacy Policy

A. Responsible for data processing

In accordance with the provisions of the General Data Protection Regulation (GDPR), the data controller responsible for processing personal data in connection with this website is:

Interwater Co
Hurghada-Safaga Road Km 17
Hurghada-Red Sea, Egypt

Telephone: +20 65 3460168
Fax: +20 65 3460166
E-Mail: info[at]

Managing director: Basel Al-Kebbeh
Commercial register: 13365 – Hurghada
Tax no. 713/357/312

This Privacy Policy informs you of the extent to which we process your personal data (hereinafter referred to as “data”).

B. Data processing

We process data in connection with the operation of our website. Data processing also includes disclosure by means of transmission.
In the case of data transmissions to the United States, an EU Commission adequacy decision is in place regarding the EU-US Privacy Shield. In this decision, the Commission certified that the guarantees for the transfer of data to the United States on the basis of the EU-US Privacy Shield comply with data protection standards in the EU. In the event that we transmit data to the United States, we have noted the participation of our service providers in the EU-US Privacy Shield.
Details regarding the data concerned, processing purposes, legal bases, recipients and transfers to third countries are listed below:

a) Log file

We log your visit to our website. The following data is processed in this context: name of the website accessed, date and time of access, the amount of data transferred, the browser type and version, the operating system you are using, the referrer URL (the previously visited website), your IP address and the requesting provider. This is necessary to ensure the security of the website. We process this data on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. The log file is deleted after seven days unless it is required for clarification or verification of specific violations of the law of which we have become aware within the retention period.

b) Hosting

All data to be processed in connection with the operation of the website is stored within the context of hosting. This is necessary to enable the operation of the website. We process this data on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. We use the services of web hosting providers to whom we transmit the data referred to above in order to make our website available.

c) Contacting us

If you contact us, your data (name and contact details – if you have provided them) and your communication will be processed exclusively for the purpose of responding to your enquiry. We process this data on the basis of Art. 6(1)(b) GDPR or Art. 6(1)(f) in order to respond to your enquiry.

d) Requesting an offer

If you make use of the opportunity to request an offer via our website, we will process the following data – to the extent you provided it: company, name, address, telephone, fax, e-mail, information on water supply, product water, location and scope of services. We process this data on the basis of Art. 6(1)(b) GDPR or Art. 6(1)(f) in order to respond to your enquiry.

e) Cookies

We use cookies in order to enable the use of certain functions. These are small data packets that are stored on your device. Some of the cookies we use are deleted immediately after you close your browser (so-called session cookies). Other cookies remain on your device and make it possible to recognise your browser on your next visit (persistent cookies). Data processing based on cookies that are used solely to create the functionality of our website is based on our legitimate interests pursuant to Art. 6(1(f) GDPR.

You can delete all cookies stored on your device and configure most common browsers in such a way to prevent cookies from being saved.

In that case, you may need to re-configure some settings every time you visit this website and accept that this may impact some features.

C. Data retention

We only retain personal data for as long as it is necessary for the purposes for which it is processed, or until you withdraw your consent. The retention period for certain data can be up to 10 years irrespective of the processing purposes in the event we are obliged to comply with statutory retention obligations.

D. Your rights as a data subject

a) Information

Upon request, you may receive information about all personal data that we have stored about you at any time and free of charge.

b) Rectification, erasure, restriction of processing (blocking), objection

Should you no longer agree to the retention of your personal data, or should such data have since become incorrect, we will arrange for the erasure or blocking of your data or make the necessary corrections (insofar as this is possible under applicable law) upon instruction from you. The same applies if we are only to process data to a limited extent in the future.

c) Data portability

Upon request, we will provide you with your data in a standard, structured and machine-readable format so that you can, if you wish, transmit your data to another controller.

d) Right to lodge a complaint

You have a right to lodge a complaint with a supervisory authority:

e) Right to withdraw consent with prospective effect

You can withdraw your consent at any time with prospective effect. Withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal.

f) Limitations

The rights described above do not apply to data for which we are not able to identify the data subject, e.g. if anonymised for analytical purposes. Information, erasure, blocking, rectification or transfer to another company with regard to this data may be possible if you provide us with additional information that enables us to make such an identification.

g) Exercising your rights as a data subject

If you have any questions regarding the processing of your personal data, or if you would like to request information, rectification, blocking, if you would like to object or have your data erased, or if you wish to transfer your data to another company, please contact info[at]

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